Field Service Engineer II, Immuno Diagnostic Device

$71,989 - $95,992/Yr

Thermo Fisher Scientific - New Haven, CT

Full-time - Entry Level

Remote - New Haven, CT

10,001+ employees

Computer and Electronic Product Manufacturing

About the position

The IDD Field Service Engineer (FSE) at Thermo Fisher Scientific is responsible for providing exceptional on-site service for complex blood test systems used in hospitals and commercial laboratories. This role requires technical expertise, strong customer service skills, and the ability to work independently in a remote capacity within the New York City and New Haven Connecticut territory. The FSE will perform repairs, preventive maintenance, and installations while adhering to company policies and Good Documentation Practices (GDPs).

Responsibilities

• Provide onsite service including repairs, preventive maintenance, upgrades, and installation of IDD analyzers.
• Travel on short notice to customer sites to resolve reported issues or support other field service personnel.
• Observe and follow Good Documentation Practices (GDPs) and internal policies for field service reports and job-related submissions.
• Display integrity, understanding, tact, fairness, and technical knowledge in all customer interactions.
• Collaborate with internal partners to resolve customer issues and improve processes.
• Provide remote and onsite service training or assistance to Biomedical Engineering Technicians (BMET) or Advanced Operators.
• Increase technical proficiency by completing in-person or online training courses.
• Handle travel expenses and follow Thermo Fisher Scientific travel policies and guidelines.
• Complete other related duties as assigned.

Requirements

• Possess an associate degree from a Technical or Engineering field in Electronics, Biomedical Engineering, Electrical, or equivalent combination of skills and experience.
• Experience in related life sciences, biomedical engineering and/or technical customer-facing roles.
• Experience with operating, fixing, repairing, and calibrating sophisticated analyzers or systems.
• Experience in a clinical, diagnostic and/or another regulated environment (CAP, CLIA, FDA) preferred.
• Strong proficiency on Windows and other software, network knowledge, electrical/electronics, mechanics, chemistry technology; analytical problem solver with good engineering skills.

Nice-to-haves

• Ability to exercise judgment in setting work priorities and identifying next steps.
• Ability to quickly adapt to change with positive and constructive feedback.
• Experience working in a fast-paced environment and operating remotely with minimum supervision.

Benefits

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs.
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement.
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave).
• Accident and life insurance, and short- and long-term disability in accordance with company policy.
• Retirement and savings programs, such as a competitive 401(k) U.S. retirement savings plan.
• Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount.