Thermo Fisher Scientific - Kansas City, MO
posted 3 months ago
The Field Service Engineer II for the Materials and Structural Analysis Division (MSD) of Thermo Fisher Scientific is a pivotal role responsible for the on-site installation, servicing, and repair of complex electron microscopy equipment and systems. This position requires a deep understanding of various microscopy technologies, including Transmission Electron Microscopy (TEM), Scanning Electron Microscopy (SEM), and Small/Large Dual Beam (SDB/LDB) systems. The engineer will investigate and enhance the operational quality of these systems, instruct customers on their operation and maintenance, and serve as a liaison between the company and customers on both administrative and technical matters related to assigned projects. The role also involves conducting on-site installations of the full range of Thermo Fisher Scientific electron microscopy systems and their associated options. In this position, you will have the opportunity to grow within Field Services and across the Thermo Fisher organization. The role offers transportation support, a company phone, a company laptop, and a comprehensive benefits package that includes bonuses, 401k, healthcare, and an employee assistance program. The Field Service Engineer will be expected to conduct on-site installations, perform scheduled maintenance visits, troubleshoot and repair equipment, and cultivate positive relationships with customers and colleagues. Additionally, the engineer will complete technical training, submit field service reports, perform preventive maintenance tasks, and provide training for customers on system maintenance. Feedback to product quality teams and collaboration with application scientists to develop solutions for user challenges are also key components of this role.