Field Service Engineer II (MAD-MC-OR)

$51,522 - $70,824/Yr

Hitachi - Hillsboro, OR

Full-time - Entry Level

Onsite - Hillsboro, OR

Electrical Equipment, Appliance, and Component Manufacturing

About the position

The Field Service Engineer II (FSE) position at Hitachi High-Tech America, Inc. is a developmental role focused on training and skill acquisition under close supervision. The FSE will engage in hands-on training, learning the operation of specific tools and developing customer relationships while adhering to company policies and procedures. This role involves a significant amount of on-the-job training with the goal of achieving instrument certification and maintaining high standards of professionalism and service quality.

Responsibilities

• Complete assigned On the Job Training (OJT) with the goal of instrument certification.
• Protect, manage, and maintain company property in accordance with department policy/procedure.
• Answer service calls and promptly return messages from customers.
• Maintain appropriate records of all work performed and training received.
• Complete departmental and customer paperwork timely and with high quality.
• Complete assigned formal training with a grade of 75% or higher on all tests.
• Comply and adhere to company policies.
• Portray professionalism and pride in appearance while conforming to policy.
• Provide a positive attitude to all employees and customers.
• Other duties as assigned.

Requirements

• Bachelor's degree in Engineering or related field or equivalent combination of education and experience.
• Must have and retain a valid driver's license in resident State and be insurable by the insurance company.
• Two years' experience using digital volt meters, oscilloscopes, hand tools, and computers.
• Willingness to relocate and/or travel up to 25% (both internationally and domestically).
• Ability to effectively communicate information to customers and management regarding service activities and schedules.
• Ability to follow precise instruction.
• Ability to perform selected routine service calls on one or more models of a product line.
• Ability to install and qualify a system.
• Ability to work from schematics using various test equipment, mathematical calculation, and instrumentation.
• Knowledge of analog and digital circuitry.
• Ability to read blueprints and electrical schematics.
• Basic knowledge and understanding of physics and chemistry.
• Demonstrate strong work ethic and strong verbal and written communication skills.

Nice-to-haves

• Experience with advanced instrumentation and metrology systems.
• Familiarity with customer service best practices.
• Knowledge of safety protocols in a field service environment.

Benefits

• Competitive hourly pay range of $24.77 - $34.05.
• Potential for additional compensation including incentive pay and/or allowances.