Field Service Engineer II - Microbiology

Thermo Fisher Scientific - Indianapolis, IN

Full-time

Indianapolis, IN

Computer and Electronic Product Manufacturing

About the position

The Field Service Engineer (FSE) at Thermo Fisher Scientific is responsible for conducting repairs, upgrades, troubleshooting, installation, and preventative maintenance of laboratory instruments at customer sites. The role requires excellent customer service skills and the ability to manage a large territory while ensuring customer satisfaction and minimizing equipment downtime.

Responsibilities

• Perform repairs, preventive maintenance, upgrades and installs of laboratory instrumentation
• Maintain inventory and administrative records in a timely manner
• Assist in the development and improvement of service processes and information
• Assist other Field Service Engineers with troubleshooting and problem resolution
• Resolve technical issues with hardware, firmware and software
• Proactively resolve instrument issues before they become chronic by finding root causes and developing action plans
• Remain current on equipment/tools through appropriate training and relevant materials
• Ensure accurate communication and documentation for product complaints per SOP
• Maintain records and reports, coordinating activities with peers, manager, and customers to minimize equipment downtime.

Requirements

• Associate's degree in electronics, engineering, biomedical technology or other applicable field of study; Bachelor's degree preferred
• Minimum 2 years of experience with related science, engineering and/or customer skills
• Ability to handle a large territory and perform service training, customer training, support and repair of laboratory equipment
• Must be able to travel at least 75% with overnight stays
• Must be able to lift up to 50 pounds on a routine basis.