Field Service Engineer II - Microbiology

Thermo Fisher Scientific - Columbus, OH

Full-time - Mid Level

Remote - Columbus, OH

Computer and Electronic Product Manufacturing

About the position

The Field Service Engineer II - Microbiology at Thermo Fisher Scientific is responsible for conducting repairs, upgrades, troubleshooting, installation, and preventative maintenance of laboratory instruments at customer sites. This role requires excellent customer-facing skills and a proactive approach to resolving technical issues, ensuring high levels of customer satisfaction while managing a large territory.

Responsibilities

• Perform repairs, preventive maintenance, upgrades, and installations of laboratory instrumentation.
• Maintain excellent customer-facing skills and prioritize customer satisfaction.
• Keep inventory and administrative records up to date.
• Assist in the development and improvement of service processes and information.
• Collaborate with other Field Service Engineers for troubleshooting and problem resolution.
• Resolve technical issues related to hardware, firmware, and software.
• Proactively address instrument issues to prevent them from becoming chronic by identifying root causes and developing action plans.
• Stay current on equipment and tools through training, manuals, and technical bulletins.
• Ensure accurate communication and documentation for product complaints per SOP.
• Maintain records and reports, coordinating activities with peers, manager, and customers to minimize equipment downtime.

Requirements

• Associate's degree in electronics, engineering, biomedical technology, or a related field; Bachelor's degree preferred.
• Minimum of 2 years of experience in a related field with science, engineering, and/or customer service skills.
• Ability to manage a large territory and perform service training, customer training, support, and repair of laboratory equipment.
• Willingness to travel at least 75% of the time with overnight stays.
• Ability to respond to customer site visits with as little as 24 hours notice.
• Availability to take at least 10 paid on-call weekends per year.
• Ability to lift up to 50 pounds routinely.