This job is closed
We regret to inform you that the job you were interested in has been closed. Although this specific position is no longer available, we encourage you to continue exploring other opportunities on our job board.
Thermo Fisher Scientific - Lebanon, TN
posted 3 months ago
About the position
The Field Service Engineer II for the Materials and Structural Analysis Division at Thermo Fisher Scientific is responsible for the on-site installation, servicing, and repair of complex electron microscopy equipment. This role involves ensuring operational quality, instructing customers on system maintenance, and acting as a liaison for technical matters. The engineer will travel to customer sites, conduct maintenance visits, and provide troubleshooting support, all while fostering positive relationships with clients and colleagues.
Responsibilities
- Perform on-site installation of sophisticated electron microscopy equipment and follow testing procedures to ensure proper working order.
- Conduct scheduled planned maintenance visits and provide troubleshooting and repair support for customers and field service personnel.
- Cultivate and develop positive working relationships with customers and company personnel.
- Complete technical training and identify additional learning opportunities related to microscopy systems.
- Travel to customer sites on short notice to resolve problems or support other field service personnel.
- Complete and submit field service reports and perform preventative maintenance on assigned tools.
- Provide training for customers and users on system maintenance and mentor new field service engineers.
- Provide feedback to product quality teams and update various Thermo Fisher system documentation.
Requirements
- University degree in electronics, physics, engineering, computer science, or a similar field preferred; or 1-5 years of equivalent combination of education, skills, and experience.
- 1-5 years of experience operating, troubleshooting, repairing, and calibrating complex analysis tools such as SEM, TEM, FIB, or similar systems is a plus but not required.
- Experience with Ultra High Vacuum (UHV) is a plus but not required.
- Demonstrated ability to lead complex technical issues and partner effectively with customers and colleagues.
- Excellent interpersonal communication, teamwork, time management, organizational, problem-solving, conflict management, and customer service skills.
Nice-to-haves
- Experience operating O-scopes and digital voltmeters.
- Knowledge of logical problem solving.
Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health insurance and retirement plans.
- Opportunities for professional development and training.
- Flexible work schedule and travel opportunities.
