Field Service Engineer II

Segra - Charlotte, NC

Full-time - Mid Level

Charlotte, NC

501-1,000 employees

Administrative and Support Services

About the position

The Field Service Engineer II at Segra is responsible for managing the day-to-day operations of the network within the Charlotte, NC market. This role involves equipment installation, commissioning, circuit/node turn-up and testing, as well as preventive maintenance and troubleshooting of various telecom infrastructures. The engineer will interact with customers and technical teams, ensuring high-quality service delivery and operational efficiency.

Responsibilities

• Perform equipment installation and commissioning for telecom infrastructure.
• Conduct circuit/node turn-up and testing.
• Manage customer premise equipment including routers, data switches, and firewalls.
• Execute preventive maintenance and troubleshooting for transport and switching infrastructure.
• Respond to on-call duties as required.
• Interact with internal and external customers and technical support personnel.

Requirements

• Minimum of 2 years of experience with Telecom equipment.
• Knowledge of Telecom equipment such as Cisco and Ciena.
• Understanding of AC/DC core fundamentals.
• Good driving record.
• Proficiency in Office 365 suite.
• Ability to understand and operate advanced industry test sets, including DS1-100G, OTDR, and fiber scopes.
• Knowledgeable in DC power applications.

Nice-to-haves

• Associate's degree or technical field related to the industry preferred.
• Experience with Cisco and/or Ciena equipment preferred.

Benefits

• Medical, dental, vision insurance
• Life insurance
• 401(k) match
• Tuition reimbursement
• Gym reimbursement
• Vacation/PTO
• Paid holidays
• Floating holidays
• Volunteer days
• Parental leave