Field Service Engineer II

$62,400 - $79,040/Yr

Omnicell - Rochester, NY

Full-time - Mid Level

Rochester, NY

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

Join Omnicell, a pioneering force in healthcare technology, as a Field Service Engineer II, where your work will directly impact patient care and outcomes. Our Field Service Engineers (FSEs) provide troubleshooting, repair services, and scheduled preventive maintenance for Omnicell's pharmacy and supply automation solutions at customer sites. Your work will keep critical pharmacy and supply systems running, helping healthcare providers deliver the highest quality patient care. As a Field Service Engineer II, you will independently perform onsite troubleshooting, preventive maintenance, and emergency maintenance of Omnicell's electro-mechanical and automation solutions. You will regularly communicate with director-level nursing and pharmacy staff and tackle problems of advanced scope. Additionally, you will provide coaching and mentoring as needed, ensuring that your team is well-equipped to handle the challenges of the healthcare environment. Your role will involve thorough documentation of all service events according to Omnicell's policies and procedures, meeting company guidelines for response time and service levels, and escalating product bugs, malfunctions, and design issues through support channels. You will also participate in various staff meetings, maintain service quality and customer satisfaction, and manage parts inventory and return materials process. This position requires a commitment to excellence and a passion for improving healthcare delivery. You will have the opportunity to engage with healthcare professionals to optimize healthcare delivery and improve patient outcomes, applying your mechanical skills in a dynamic and rewarding healthcare environment. Your work will help optimize healthcare delivery, directly impacting patient lives, and you will have opportunities for advancement and learning specialized automated or robotic products.

Responsibilities

• Independently perform onsite troubleshooting, preventive maintenance, and emergency maintenance of Omnicell's electro-mechanical and automation solutions.
• Regularly communicate with director-level nursing and pharmacy staff and tackle problems of advanced scope.
• Provide coaching and mentoring as needed.
• Thoroughly document all service events according to Omnicell's policies and procedures.
• Meet company guidelines for response time and service levels.
• Escalate product bugs, malfunctions, and design issues through support channels.
• Participate in various staff meetings.
• Maintain service quality and customer satisfaction.
• Manage parts inventory and return materials process.

Requirements

• Bachelor's Degree in Engineering/Technology or a related discipline AND one year of relevant experience; OR Associate's Degree/Trade School Certification/Military Training in an Engineering/Technology related discipline, AND four years of relevant experience; OR seven years equivalent experience troubleshooting and repairing electronic, mechanical, or computer devices.
• Experience troubleshooting and repairing electronic, mechanical, or computer devices.
• Coursework in Network Engineering, Robotics, or Electronics.
• Experience working in a hospital environment.
• Knowledge of FDA regulations for medical devices and Quality Management Systems.

Nice-to-haves

• Bachelor's Degree in Engineering/Technology or related discipline and one year experience troubleshooting and repairing electronic, mechanical, or computer devices.
• Coursework in Network Engineering, Robotics, or Electronics.
• Experience working in a hospital environment.

Benefits

• Competitive salary range of $30-38+/HR
• Opportunities for advancement and learning specialized automated or robotic products
• Support for ongoing education and skill development
• Inclusive culture and commitment to diversity and inclusion
• Employee Impact Groups and well-being programs