Field Service Engineer II

Asm - Richardson, TX

Full-time

Richardson, TX

Administrative and Support Services

About the position

The Field Service Engineer II at ASM is responsible for performing installations, preventative maintenance, and remedial repair maintenance on complex electronic and electro-mechanical semiconductor capital equipment. This role emphasizes customer satisfaction through advanced service skills and a safety-first mentality, with a significant travel requirement of up to 75% for both domestic and international locations.

Responsibilities

• Perform installations of semiconductor capital equipment at customer sites.
• Conduct preventative maintenance and remedial repair maintenance on complex electronic/electro-mechanical systems.
• Provide advanced customer service to ensure high levels of customer satisfaction.
• Implement fast and quality responses to customer inquiries and issues.
• Maintain a safety-first mentality while performing all tasks.
• Travel to customer locations for service and support, potentially up to 75% of the time.

Requirements

• Minimum of an Associate Degree in electronics/electro-mechanical discipline or equivalent military technical training.
• 2-5 years of field service/customer support experience or 5+ years of manufacturing experience in semiconductor capital equipment.
• Preferred experience with vertical furnaces.
• Knowledge in wafer fab, closed-loop gas and vacuum control, RG induced plasma, electro-pneumatic controls, microprocessor-based controllers, and robotics.
• Basic troubleshooting techniques for complex microprocessor-controlled electromechanical systems.
• Ability to work with hand tools and knowledge of Oscilloscope's and DVM's.
• Strong positive attitude and good customer service skills.
• Clear and concise verbal and written communication skills in English.
• Knowledge of structured problem-solving techniques.
• Working knowledge of MS Office.
• Ability to work in a team environment and independently with limited supervision.
• Ability to interpret electronic/electro-mechanical schematics and drawings.