Field Service Engineer III, Bioprocess (North East)

$69,000 - $102,000/Yr

Thermo Fisher Scientific - West Greenwich, RI

Full-time - Mid Level

West Greenwich, RI

10,001+ employees

Computer and Electronic Product Manufacturing

About the position

The Field Service Engineer III position at Thermo Fisher Scientific involves repairing, installing, and updating hardware and automation products within the Bioprocess Equipment & Automation division. The role requires consulting at customer sites and ensuring high levels of customer satisfaction through timely service and problem resolution. The engineer will work closely with various departments to enhance the customer experience and support product quality improvements.

Responsibilities

• Provide instruments and equipment services, including installation, basic training, preventative maintenance, repair, and compliance services.
• Contribute to high-value service-related procedures and documents.
• Collaborate with other departments to improve customer experience.
• Ensure timely customer response times and problem resolution to enhance customer satisfaction.
• Provide up-to-date service reporting on customer activities.
• Perform commissioning and qualification of equipment by completing Site Acceptance Test (SAT) and Installation/Operational Qualification (IQ/OQ) Protocols.
• Develop and maintain positive relationships with customers in assigned territory.
• Assist Service Sales Representative on service orders.
• Support product quality improvement.

Requirements

• Bachelor's degree or above in computer technology, E/E, Automation, or biology, chemistry is preferable.
• University degree in a technical field (physics, optics, precision mechanics, electronics, chemistry, etc.), or a combination of education and experience that demonstrates the required skills.
• Minimum of 2 years of experience in cell culture, fluorescence microscopy, flow cytometry and other relevant techniques desired.
• Outstanding teamwork skills to work with counterparts and customers globally.
• Self-motivated and self-starter with strong communication skills.
• Thorough knowledge of Microsoft Windows operating systems, PC hardware and desktop application products.
• Well-developed oral and written English skills.
• Ability and willingness to travel extensively.

Nice-to-haves

• Delta V or other control software experience is a plus.

Benefits

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs.
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement.
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy.
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan.
• Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount.