Field Service Engineer III (C3) - N. Phoenix, AZ.

$74,880 - $102,960/Yr

Applied Materials - Phoenix, AZ

Full-time - Mid Level

Phoenix, AZ

10,001+ employees

Computer and Electronic Product Manufacturing

About the position

As a Field Service Engineer III at Applied Materials, you will play a crucial role in supporting TSMC and other global customers by installing, maintaining, and upgrading advanced semiconductor manufacturing equipment. This position is ideal for individuals who enjoy troubleshooting hardware, solving complex problems, and enhancing equipment performance. You will work in a state-of-the-art facility and at customer sites, representing Applied Materials and being part of a diverse and vibrant team. In this senior-level role, you will work independently and also assist in training junior engineers, contributing to the development of technology that is essential for manufacturing semiconductor chips and related materials. Your responsibilities will include performing scheduled preventative maintenance, corrective maintenance, and upgrades on multimillion-dollar production systems. You will follow established procedures and task plans to test equipment, diagnose technical issues, and ensure compliance with safety and environmental guidelines. Your role will require you to maintain a customer-first mindset, ensuring that both the company's and customers' on-site requirements are met. You will also be responsible for documenting job details, completing safety training, and processing parts. This position demands a proactive approach to problem-solving and a commitment to delivering world-class support to our customers.

Responsibilities

• Assist with installing leading-edge customer equipment, performing scheduled preventative maintenance and corrective maintenance, and upgrading equipment.
• Follow procedures learned during training and published task plans to test equipment and diagnose technical problems.
• Complete required job documentation, safety training, and procedures for processing parts.
• Professionally represent Applied Materials to the customer, using a customer-first mindset.
• Satisfy the company's and customer's on-site requirements, including safety, environmental, and COVID-19 guidelines.
• Train junior engineers on site-related safety, troubleshooting procedures, and developing a customer-first mindset.

Requirements

• An associate degree or completion of military technical training and field experience or technical certification equivalent to an associate's degree.
• 4-7 years of work experience in the semiconductor industry or another equipment support industry.
• Ability to read electrical and mechanical schematics.
• Clear and effective written/verbal communication skills, with an emphasis on documenting details.
• Proficiency in the Microsoft Office suite (Excel, Word, and PowerPoint).
• Advanced mechanical aptitude and knowledge of pneumatics, hydraulics, electronics, vacuum, and/or thermodynamics.
• Strong knowledge of hand tools and proper usage, including a digital multimeter.
• Valid driver's license and the ability to obtain a passport.

Benefits

• Top-tier medical, dental, and vision plans
• Disability insurance
• Life insurance
• Retirement plans
• Paid time off
• Health and wellness programs
• Career development and mentoring
• Sustainability and social responsibility programs
• Employee Assistance Program
• Travel Accident/Medical Benefits Abroad
• Employee stock purchase program
• Subscription to wellbeing tools
• Employee giving and volunteering programs
• Employee match of up to US$3,000 per employee per year through The Applied Materials Foundation.