Field Service Engineer III - (C3)

$74,880 - $102,960/Yr

Applied Materials - Round Rock, TX

Full-time - Mid Level

Round Rock, TX

10,001+ employees

Computer and Electronic Product Manufacturing

About the position

As a Field Service Engineer III at Applied Materials, you will play a crucial role in troubleshooting hardware, solving complex problems, and enhancing the performance of equipment used in semiconductor manufacturing. This position requires you to work both in our state-of-the-art facility and at customer sites around the globe, making you the face of Applied Materials and a vital part of a diverse and dynamic team. In this senior-level role, you will work independently while also mentoring junior engineers, contributing to the development and support of technology that is essential for the production of semiconductor chips and related materials. Your responsibilities will include installing, maintaining, and upgrading Applied Materials equipment, which supports multimillion-dollar production systems. You will be expected to deliver world-class support to our global customers, ensuring that their equipment operates at peak performance. This role demands a customer-first mindset, as you will be representing Applied Materials professionally and adhering to all safety, environmental, and COVID-19 guidelines on-site. Additionally, you will be responsible for training junior engineers on safety protocols and troubleshooting procedures, fostering a culture of excellence and customer service within the team.

Responsibilities

• Assist with installing leading-edge customer equipment, performing scheduled preventative maintenance and corrective maintenance, and upgrading equipment.
• Follow procedures learned during training and published task plans to test equipment and diagnose technical problems.
• Complete required job documentation, safety training, and procedures for processing parts.
• Professionally represent Applied Materials to the customer, maintaining a customer-first mindset.
• Satisfy the company's and customer's on-site requirements, including safety, environmental, and COVID-19 guidelines.
• Train junior engineers on site-related safety, troubleshooting procedures, and developing a customer-first mindset.

Requirements

• An associate degree or completion of military technical training and field experience or technical certification equivalent to an associate's degree.
• 4-7 years of work experience in the semiconductor industry or another equipment support industry.
• Ability to read electrical and mechanical schematics.
• Clear and effective written and verbal communication skills, with an emphasis on documenting details.
• Proficiency in the Microsoft Office suite (Excel, Word, and PowerPoint).
• Advanced mechanical aptitude and knowledge of pneumatics, hydraulics, electronics, vacuum, and/or thermodynamics.
• Strong knowledge of hand tools and proper usage, including a digital multimeter.
• Valid driver's license and the ability to obtain a passport.

Benefits

• Top-tier medical, dental, and vision plans
• Disability insurance
• Life insurance
• Retirement plans
• Paid time off
• Health and wellness programs
• Career development and mentoring
• Sustainability and social responsibility programs
• Employee Assistance Program
• Travel Accident/Medical Benefits Abroad
• Employee stock purchase program
• Subscription to wellbeing tools
• Employee giving and volunteering programs
• Employee match of up to US$3,000 per employee per year through The Applied Materials Foundation.