Field Service Engineer III - (C3)

$74,880 - $102,960/Yr

Applied Materials - Austin, TX

Full-time - Mid Level

Austin, TX

10,001+ employees

Computer and Electronic Product Manufacturing

About the position

If you like to troubleshoot hardware, solve complex problems, and make equipment work better, this is the role for you. As a Field Service Engineer, you'll work in our state-of-the-art facility and at customer sites around the globe, where you are the face of Applied Materials and an integral part of a vibrant and diverse team. Our senior-level Field Service Engineers work independently, and help train junior colleagues, to create and support the technology that the world relies on to manufacture semiconductor chips and related materials. You'll work beside global customers to install, maintain and upgrade their Applied Materials equipment, delivering world-class support for multimillion-dollar production systems. Candidates must be fully authorized to work in the US. Visa sponsorship is not available for this role.

Responsibilities

• Assist with installing leading-edge customer equipment, performing scheduled preventative maintenance and corrective maintenance, and upgrading equipment.
• Follow procedures learned during training, as well as published task plans, to test equipment and diagnose and resolve technical problems.
• Complete required job documentation, safety training, and procedures for processing parts.
• Professionally represent Applied Materials to the customer, using a 'customer first' mindset.
• Satisfy the company's and customer's on-site requirements, including safety, environmental, and COVID-19 guidelines.
• Train junior engineers on site-related safety, troubleshooting procedures, and developing a customer-first mindset.

Requirements

• An associate degree or completion of military technical training and field experience or technical certification equivalent to an associate's degree.
• 4-7 years of work experience in the semiconductor industry or another equipment support industry.
• Ability to read electrical and mechanical schematics.
• Clear and effective written/verbal communication skills, with an emphasis on documenting details.
• Proficiency in the Microsoft Office suite (Excel, Word, and PowerPoint).
• Advanced mechanical aptitude and knowledge of pneumatics, hydraulics, electronics, vacuum, and/or thermodynamics.
• Strong knowledge of hand tools and proper usage, including a digital multimeter.
• Valid driver's license and the ability to obtain a passport.

Benefits

• Top-tier medical, dental and vision plans
• Disability insurance
• Life insurance
• Retirement
• Paid time off
• Health and wellness programs
• Career development and mentoring
• Sustainability and social responsibility programs
• Employee Assistance Program
• Travel Accident/Medical Benefits Abroad
• Employee stock purchase program
• Subscription to wellbeing tools
• Employee giving and volunteering programs
• Employee match of up to US$3,000 per employee per year through The Applied Materials Foundation.