Field Service Engineer III

$75,545 - $133,000/Yr

Bruker - Los Angeles, CA

Full-time - Mid Level

Los Angeles, CA

5,001-10,000 employees

Computer and Electronic Product Manufacturing

About the position

The Field Service Engineer III at Bruker is responsible for providing exceptional service and support for Bruker Cellular Analysis systems at customer sites. This role emphasizes timely installation, troubleshooting, repairs, and maintenance of complex scientific instruments, ensuring customer satisfaction and system performance. The position requires building strong relationships with customers and collaborating with various internal teams to enhance service delivery and customer solutions. Continuous learning and professional development are integral to this role, supported by extensive training and certification opportunities.

Responsibilities

• Installation, troubleshooting, repairs, calibration, and maintenance of Bruker Cellular Analysis systems at customer sites
• Build and maintain relationships to meet and exceed customer needs and expectations
• Provide and partake in training, technical support, and administration activities as necessary
• Perform timely input and updates to service management systems, reports, and records
• Work closely with peers, Field Applications, Product Applications, Operations and Logistics, Product Support, Research & Development, and Management to continuously improve customer solutions
• Manage schedules, travel needs, spare parts and inventory, customer entitlement and service obligations, quoting, and communication of customer feedback
• Other duties as assigned

Requirements

• Bachelor's Degree in Engineering, Science, or a related field preferred
• 5 years' equivalent work experience and/or military training with scientific research instruments, metrology, analytical measurement, medical devices, or similar complex hardware and software systems
• Previous proven successful field service experience required
• Experience building, installing, and/or troubleshooting and repairing complex scientific research systems
• Experience with Salesforce is a plus
• Excellent written and verbal English is required
• Experience with proprietary software systems, databases, Laboratory Information Management Systems, etc., is an asset
• Valid, clean driver's license required
• Valid current passport and ability to travel up to 80% both domestically and internationally
• Ability to lift and move up to and including 55 lbs. (24.95Kg)

Nice-to-haves

• Experience with proprietary software systems
• Experience with Laboratory Information Management Systems

Benefits

• 401(k) with company match
• Employee stock purchase plan
• Medical and dental plans
• Life insurance
• Short-term and long-term disability insurance
• Employee assistance program
• Paid time off including vacation, sick time, and holidays