Field Service Engineer III

$15,000 - $83,200/Yr

Orion Talent - Rio Rancho, NM

Full-time - Mid Level

Rio Rancho, NM

Administrative and Support Services

About the position

The Field Service Engineer III position is responsible for providing technical support and service to customers, ensuring the proper functioning of equipment and systems. This role requires flexibility in working hours, as shifts may vary between days and nights based on operational needs. The engineer will also engage in training and may need to travel frequently to meet customer requirements.

Responsibilities

• Provide technical support and service to customers on-site.
• Ensure proper functioning of equipment and systems.
• Conduct training sessions for customers and staff.
• Travel frequently, both domestically and internationally, based on customer needs.
• Assist in troubleshooting and resolving technical issues.

Requirements

• Minimum of 5 years of experience in a field service engineering role.
• Strong technical knowledge of relevant equipment and systems.
• Ability to work flexible hours, including potential night shifts.
• Excellent communication and customer service skills.

Nice-to-haves

• Experience with international travel for service support.
• Familiarity with specific industry standards and regulations.

Benefits

• 401(k) with 50% matching contribution on the first 6% of eligible contributions.
• Employee Stock Purchase Program at a discounted rate.
• Comprehensive Medical, Dental, and Vision plans.
• Flexible spending options for healthcare expenses.
• Group Life Insurance and Accidental Death & Dismemberment coverage.
• Short and Long-Term Disability insurance.
• 12 days of Paid Time Off (PTO) per year.
• 12 paid holidays with additional PTO for working on holidays.
• Educational assistance up to $15,000 per year.
• Fitness Reimbursement and Adoption Assistance.
• Commuter Benefits.