Field Service Engineer - Imaging (Philadelphia/South Jersey)

$50,752 - $87,006/Yr

Koninklijke Philips N.V - Plymouth, MA

Full-time - Entry Level

Remote - Plymouth, MA

Ambulatory Health Care Services

About the position

The Field Service Engineer - Imaging role focuses on providing exceptional customer service through the installation, troubleshooting, servicing, and maintenance of imaging equipment at customer sites. This position requires a strong technical background in diagnostic imaging and electromechanical systems, along with the ability to manage customer relationships effectively.

Responsibilities

• Provide exceptional customer service by adhering to customer entitlements and setting clear expectations.
• Understand the customer's business and competitive environment to generate service revenue.
• Actively participate as a member of the regional work team to improve processes and identify training gaps.
• Perform all administrative duties within established regulatory requirements and timeframes.
• Utilize tools and resources to resolve customer and system problems timely and effectively.
• Complete preventative maintenance, Field Change Orders, installations, and related tasks.

Requirements

• 1+ years of experience in a diagnostic imaging service environment or 3+ years in electromechanical industries.
• Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment.
• Associate Degree in electronics or equivalent combination of education and experience; BSEE/BSEET/BSME/BSMET preferred.

Nice-to-haves

• Preferred experience with diagnostic x-ray equipment.

Benefits

• Generous PTO
• 401k (up to 7% match)
• HSA (with company contribution)
• Stock purchase plan
• Education reimbursement
• Field service and lead generation incentive bonus plans
• On-call pay
• Company fleet/car
• Training and advancement opportunities