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Field Service Engineer - Imaging Systems (Remote/Travel: Milwaukee, WI)
$50,752 - $87,006/Yr
Philips - Rosemont, IL
posted 2 months ago
Full-time - Entry Level
Rosemont, IL
Repair and Maintenance
About the position
The Field Service Engineer - Imaging Systems role at Philips involves providing exceptional customer service through the installation, troubleshooting, servicing, and maintenance of imaging equipment at customer sites. The position requires a strong technical background and the ability to manage customer relationships effectively while adhering to regulatory requirements and company policies.
Responsibilities
- Provide exceptional customer service by adhering to customer entitlements and setting clear expectations.
- Understand the customer's business and competitive environment to generate service revenue.
- Actively participate as a member of the regional work team to improve processes and identify training gaps.
- Perform all administrative duties within established regulatory requirements and timeframes, including timesheets and service work orders.
- Utilize tools and resources to resolve customer and system problems in a timely manner.
- Complete preventative maintenance, Field Change Orders, installations, and diagnose and resolve electronic, network, and mechanical problems.
Requirements
- 1+ years of experience in a diagnostic imaging service environment or 3+ years in electromechanical industries.
- Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment.
- Associate Degree in electronics or equivalent combination of education and experience; BSEE/BSEET/BSME/BSMET preferred.
- Ability to perform physical, cognitive, and environmental job requirements with or without accommodation.
Nice-to-haves
- Preferred experience in modality service environments.
Benefits
- Generous PTO
- 401k with up to 7% match
- HSA with company contribution
- Stock purchase plan
- Education reimbursement
- Annual incentive plan
- Field service incentive bonus
- Sales commission or long-term incentives
