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Field Service Engineer (Iowa City, Iowa)
$48,214 - $82,659/Yr
Philips North America - Davenport, IA
posted 2 months ago
Full-time - Entry Level
Davenport, IA
Electrical Equipment, Appliance, and Component Manufacturing
About the position
The Field Service Engineer role in Iowa City, Iowa, focuses on customer relationship management through technical expertise in installing, troubleshooting, servicing, and maintaining medical equipment at customer sites. The position emphasizes exceptional customer service, adherence to regulatory requirements, and collaboration within a regional work team to enhance service delivery and operational efficiency.
Responsibilities
- Provide exceptional customer service by adhering to customer entitlements and meeting commitments and arrival times.
- Understand the customer's business and competitive environment to generate service revenue.
- Actively participate as a member of the regional work team to improve processes and identify training gaps.
- Perform all administrative duties within established regulatory requirements and timeframes, including timesheets and service work orders.
- Utilize tools and resources to resolve customer and system problems in a timely manner.
- Complete preventative maintenance, Field Change Orders, installations, and diagnose and resolve electronic, network, and mechanical problems.
Requirements
- 1+ years of experience in a diagnostic imaging service environment or 3+ years in electromechanical industries.
- Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment.
- Associate Degree in electronics or equivalent combination of education and experience; BSEE/BSEET/BSME/BSMET preferred.
Nice-to-haves
- Preferred experience in diagnostic x-ray/cath labs/imaged guided therapy equipment.
Benefits
- Generous PTO
- 401k with up to 7% match
- HSA with company contribution
- Stock purchase plan
- Education reimbursement
- Field service and lead generation incentive bonus plans
- On-call pay
- Company fleet/car
- Training and advancement opportunities
