Field Service Engineer - Irvine, Costa Mesa CA

$80,300 - $128,200/Yr

General Motors

Full-time - Mid Level

Transportation Equipment Manufacturing

About the position

The GM Field Service Engineer (FSE) role involves providing on-site automotive, business, and technical support to GM's retail and wholesale communities in California. The FSE is responsible for diagnosing and directing repairs on customer vehicles, managing escalated cases, and supporting dealership operations to minimize vehicle repurchases and warranty expenses. This position requires extensive travel within California and a strong focus on customer relationship management and technical problem resolution.

Responsibilities

• Provide third level, on-site support to resolve automotive technical and Techline issues.
• Respond immediately to dispatch cases for vehicle concerns that may lead to 'vehicle down' or potential 'repurchase' situations.
• Maintain a close working relationship with GM District Managers-Aftersales and the Regional CAM to review vehicles in repurchase jeopardy.
• Utilize GM's predictive analytics tool to assist dealers with high repurchase potential vehicles.
• Review dealer comeback processes and implement improvements where necessary.
• Conduct ad-hoc in-Dealership training sessions on Techline tools and diagnostic equipment.
• Troubleshoot Service department IT hardware and Techline tool problems.
• Report on Dealership's 'State of Health' to prevent buybacks.
• Assist in Dealer Technician recruitment and retention efforts.

Requirements

• 100% USA Geographic mobility is a requirement.
• Extensive hands-on Automotive Dealership Service Department or equivalent vehicle diagnostic and repair experience.
• Knowledge and experience with GM Essential Service tools.
• State Automotive Technician Certifications as required by state/local law.
• Possession of a valid driver's license and a clean driving record.
• Proficient user of MS Office applications: Word, PowerPoint, Excel, Outlook.
• Ability to manage, resolve, document, and close dispatch cases in the required time-frame.
• Ability to build and maintain customer relationships with Dealership management teams.
• Excellent communication skills and time management to prioritize and deliver critical services.

Nice-to-haves

• 10 or more years hands-on Automotive Dealership Service Department experience.
• Familiar with the GM Comeback Process for GM Dealers.
• Vocational Degree, Technical Degree, Associates Degree or bachelor's degree.
• Proficient user of Data Bus Diagnostic Tools.
• Knowledge of GM Global Connect Service Applications.
• 100% completion of GM Service Training requirements.

Benefits

• Medical, dental, vision insurance
• Health Savings Account
• Flexible Spending Accounts
• Retirement savings plan
• Sickness and accident benefits
• Life insurance
• Paid vacation & holidays
• Tuition assistance programs
• Employee assistance program
• GM vehicle discounts