Field Service Engineer IV - Photo Lithograph - (C4)

$91,520 - $125,840/Yr

Applied Materials - Phoenix, AZ

Full-time - Mid Level

Phoenix, AZ

10,001+ employees

Computer and Electronic Product Manufacturing

About the position

As a Field Service Engineer IV at Applied Materials, you will be responsible for troubleshooting hardware, solving complex problems, and enhancing equipment performance. This senior-level role involves working independently and training junior engineers while providing world-class support for multimillion-dollar production systems at customer sites globally. You will install, maintain, and upgrade Applied Materials equipment, ensuring compliance with safety and environmental guidelines.

Responsibilities

• Install leading-edge customer equipment, perform scheduled preventative maintenance and corrective maintenance, and upgrade equipment.
• Use troubleshooting and problem-solving skills, along with company diagnostic tools and documentation, to resolve complex equipment issues.
• Generate, follow, and possibly approve documented procedures and published task plans.
• Lead projects when needed, document progress, and communicate with customers and internal business units on progress.
• Complete required job documentation, safety training, and procedures for processing parts.
• Professionally represent Applied Materials to the customer, using a customer-first mindset.
• Satisfy the company's and customer's on-site requirements, including safety, environmental, and COVID-19 guidelines.
• Train junior engineers on site-related safety, troubleshooting procedures, and developing a customer-first mindset.

Requirements

• An associate degree in electronics or engineering technologies, or equivalent work experience, or completion of military technical training and field experience.
• Ability to read electrical and mechanical schematics, and advanced knowledge of pneumatics, hydraulics, electronics, vacuum, and/or thermodynamics.
• Clear and effective written/verbal communication skills, with an emphasis on documenting details, and proficiency in the Microsoft Office suite (Excel, Word, and PowerPoint).
• Strong knowledge of hand tools and proper usage, including a digital multimeter.
• Advanced knowledge of wafer/Mask processing parameters.
• Extensive knowledge of Applied Materials systems and company processes.
• Project management skills, and an ability to lead key customer and internal product meetings.

Nice-to-haves

• 7-10 years of work experience in the semiconductor industry or another equipment support industry.

Benefits

• Top-tier medical, dental and vision plans
• Disability insurance
• Life insurance
• Retirement
• Paid time off
• Health and wellness programs
• Career development and mentoring
• Sustainability and social responsibility programs
• Employee Assistance Program
• Travel Accident/Medical Benefits Abroad
• Employee stock purchase program
• Subscription to wellbeing tools
• Employee giving and volunteering programs
• Employee match of up to US$3,000 per employee per year.