Field Service Engineer - Los Angeles / Orange County / Inland Empire CA

About the position

Beckman Coulter Diagnostics is dedicated to advancing and optimizing the laboratory to move science and healthcare forward. The Field Service Engineer is responsible for maintaining diagnostic tools that directly influence patient health and well-being. This position is part of the Service Organization and will be fully remote, covering the area from Los Angeles to the Inland Empire. The role involves ensuring optimal performance of Beckman Coulter equipment, including Chemistry, Hematology, IA, UA, and Automation. The company values a culture that celebrates diverse backgrounds and experiences, providing opportunities for career growth and creativity.

Responsibilities

• Handle troubleshooting, installation, preventative maintenance, and service repair needs of Beckman Coulter equipment.
• Provide excellent and efficient service to Beckman Coulter's customers, along with technical training on products.
• Maintain accurate customer service logs and internal service records.
• Order repair parts and adhere to cycle times.
• Utilize business systems such as OBI, Salesforce, and SharePoint for Service Call Planning.
• Engage with internal and external stakeholders to understand and meet their requirements.
• Help train newer Field Service Engineers.

Requirements

• 1-year experience diagnosing and repairing mechanical, electromechanical, robotics, electronic equipment, and/or instrumentation.
• Hold a current valid driver's license and good driving record over the last three years.
• Ability to travel within an assigned geography and for periodic overnight trips.
• Ability to lift, lower, and carry up to 50 lbs. unassisted.
• Ability to frequently bend, stoop, twist, turn, crouch/crawl, push/pull, and sit/stand for extended periods.
• Good hand and finger dexterity.

Nice-to-haves

• 2+ years' experience of advanced troubleshooting, installation, validation, preventative maintenance, modifications and/or service repair.
• Experience developing positive business relationships with both internal and external stakeholders.
• A technical college major such as biomed, engineering, or related.

Benefits

• Flexible, remote working arrangements for eligible roles.
• Enriching careers regardless of work arrangement.