Field Service Engineer - Louisville, KY

GE Healthcare

Full-time - Entry Level

Chemical Manufacturing

About the position

The Field Service Engineer at GE Healthcare is tasked with addressing the daily service repair needs of medical equipment, ensuring customer satisfaction through exceptional service delivery. This role is pivotal in maintaining the operational efficiency of medical devices, which directly impacts patient care. The engineer will engage in basic troubleshooting, installation, maintenance, and service repairs on designated equipment, ensuring that all tasks are completed in accordance with regulatory requirements and company policies. In addition to hands-on technical work, the Field Service Engineer will be responsible for completing preventative maintenance and field modification instructions, managing the repair parts cycle, and maintaining accurate service logs and records. Effective communication with customers is essential, as the engineer will need to provide timely updates and follow-ups to ensure resolution of issues and enhance customer satisfaction. The role also involves maintaining tools and test equipment, ensuring they are properly calibrated and in good working condition. The engineer will work closely with vendors to ensure compliance with GE Healthcare policies and utilize escalation processes to resolve service delivery issues. Participation in sales opportunities, such as contract renewals, is also a key aspect of the role, as is the potential for training clinical staff on the use of designated equipment. This position requires a proactive approach to problem-solving and a commitment to delivering high-quality service in a fast-paced environment.

Responsibilities

• Basic troubleshooting, installation, maintenance and service repair needs on designated equipment.
• Completing Preventative Maintenance and Field Modification Instruction.
• Ordering and managing repair parts cycle times.
• Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
• Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Maintaining tools and test equipment properly and ensuring they are calibrated.
• Meeting Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements.
• Managing vendors' service delivery processes in compliance with GE Healthcare policies.
• Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving.
• Participating in sales opportunities such as contract renewals and assist with promoting and implementing revenue programs.
• Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.
• May include training of clinical staff on designated equipment.

Requirements

• Bachelor's degree in Electrical Engineering, Electrical Engineering Technology, or equivalent military education, or an Associates Degree with 2 years' experience servicing electronic equipment, or a High School Diploma/GED with 12 or more years' experience servicing electronic equipment.
• Experience interfacing with both internal team members and external customers as part of a solution based service process.
• Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
• Experience troubleshooting and responding to customer concerns.
• Must be willing to meet customer driven Vendor Credentialing requirements.

Nice-to-haves

• Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner.
• Six Sigma trained/certified.
• Ability to establish good relationships with customers and staff, building effective networks of contacts.
• Demonstrated ability to apply specialist and detailed technical expertise and share knowledge with others.
• Focus on customer needs and satisfaction, setting high standards for quality and productivity.
• Ability to communicate clearly and fluently, making presentations and public speaking with skill and confidence.
• Ability to work productively in a pressurized environment and maintain a positive outlook at work.
• Demonstrated interest in and understanding of others, adapting to the team and building team spirit.

Benefits

• Relocation Assistance Provided
• Professional development opportunities
• Competitive compensation
• Challenging careers in a supportive environment