Field Service Engineer - Louisville, KY

GE Healthcare

Full-time - Entry Level

Remote

Chemical Manufacturing

About the position

The Field Service Engineer at GE Healthcare is tasked with ensuring the daily service repair needs of customer equipment are met while driving customer satisfaction through exceptional service. This role is critical in maintaining the functionality of healthcare imaging equipment, which directly impacts patient care. The engineer will engage in basic troubleshooting, installation, maintenance, and service repair of designated equipment, ensuring that all tasks are completed efficiently and effectively. In addition to hands-on technical work, the Field Service Engineer will be responsible for completing preventative maintenance and field modification instructions, managing the ordering and repair parts cycle times, and maintaining accurate customer service logs and internal service records. Daily communication with customers is essential to ensure timely resolution of issues and proper follow-up, which is key to achieving high levels of customer satisfaction. The engineer will also be responsible for maintaining tools and test equipment, ensuring they are properly calibrated and in good working condition. Compliance with Health and Human Services, Environmental Health and Safety, and other regulatory requirements is a critical aspect of this role. The engineer will manage vendor service delivery processes in accordance with GE Healthcare policies and utilize escalation processes to resolve service delivery issues. Participation in sales opportunities, such as contract renewals, and assisting with revenue program implementation are also part of the responsibilities. The role may include training clinical staff on the use of designated equipment, further emphasizing the importance of effective communication and relationship-building skills in this position.

Responsibilities

• Basic troubleshooting, installation, maintenance and service repair needs on designated equipment.
• Completing Preventative Maintenance and Field Modification Instruction.
• Ordering and managing repair parts cycle times.
• Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
• Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Maintaining tools and test equipment properly and ensuring they are calibrated.
• Meeting Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements.
• Managing vendors' service delivery processes in compliance with GE Healthcare policies.
• Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving.
• Participating in sales opportunities such as contract renewals and assist with promoting and implementing revenue programs.
• Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.
• May include training of clinical staff on designated equipment.

Requirements

• Bachelor's degree in Electrical Engineering, Electrical Engineering Technology, equivalent military education, or an Associates Degree with 2 years' experience servicing electronic equipment.
• 3 years of relevant experience combined with successful completion of the GEHC Field Service Engineer Apprentice Program, or a High School Diploma/GED and 12 or more years' experience servicing electronic equipment.
• Experience interfacing with both internal team members and external customers as part of a solution-based service process.
• Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
• Experience troubleshooting and responding to customer concerns.
• Must be willing to meet customer driven Vendor Credentialing requirements.

Nice-to-haves

• Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner.
• Six Sigma trained/certified.

Benefits

• Relocation Assistance
• Professional development opportunities
• Competitive compensation
• Challenging careers in a supportive work environment