Bruker - Denver, CO
posted 3 months ago
As a Field Service Engineer at Bruker, you will play a crucial role in supporting our advanced mass spectrometry instrumentation, particularly the Bruker timsTof instruments. This position is essential for ensuring that our customers receive the highest level of service and support, which is vital for their research and development needs. You will be responsible for installing and maintaining high-resolution mass spectrometry systems, providing both remote and on-site support to our key accounts in the Midwest Territory. Your expertise will help customers familiarize themselves with the equipment, ensuring they can operate it effectively and efficiently. In this role, you will perform diagnostic analyses to determine whether on-site corrective maintenance is necessary. You will need to organize and prioritize your schedule based on customer requirements, ensuring that urgent needs are addressed promptly. After any service repair, you will re-qualify the entire instrument by running complex compounds to verify that it meets customer expectations. Securing customer acceptance of installation and maintenance sign-off will also be part of your responsibilities. You will work closely with the Service and Support Center, Regional Service Management, and Applications Specialists to ensure seamless communication and support. This position requires a strong technical background in mass spectrometry and related fields, as well as excellent customer service skills. You will need to be able to work independently, manage competing priorities, and meet deadlines in a customer-focused environment. The role may require travel up to 50% of the time, depending on customer demand, and may involve physical tasks such as lifting and working in laboratory environments.