Field Service Engineer - Medical Imaging Equipment

About the position

This is a mid-level Medical Imaging Equipment Field Service Engineer position that requires some previous experience with installation, repair and maintenance on medical equipment. The focus is learning how to repair and install Digirad imaging systems to specifications and exceed customer expectations. The FSE will work independently as well as in a team environment. They will attend factory-training classes and through assistance of more senior FSEs, will apply lessons learned for continued experience and OJT. The FSE will begin by assisting in service repair, preventative maintenance, and installations. Must work towards rapid progress in the knowledge of Digirad products and the ability to resolve routine technical problems quickly.

Responsibilities

• Comply with established company policies and procedures, objectives, quality assurance program, safety and environmental standards.
• Learn best practices in customer satisfaction and soft skills through training on customer satisfaction expectations and mentoring with the Team.
• Develop high levels of customer issue ownership and a high sense of urgency on all customer related issues.
• Attend formal factory training classes.
• Work with the team, Team Lead and Field TSE to learn to troubleshoot, diagnose, install, maintain, calibrate, and repair Digirad Systems in an imaging department environment.
• Perform software installations, upgrades and computer connectivity with OJT and individually as trained.
• Perform and track preventative maintenance for the systems in the assigned territory.
• Work with the Field Service High Performing Team to understand the teamwork concept and to show initiative in teamwork for both customer issues as well as business metrics.
• Responsible for learning and following company policies, state and federal laws concerning radiation safety, work safety, and other compliance and safety related requirements.
• Complete all necessary call information daily.
• Process returned-goods within 14 days.
• Keep the manager and Digirad headquarters apprised of all customer concerns and needs within territory.
• Provide written and verbal engineering design recommendations for current and future product development.
• Keep local Territory Managers informed of system performance and customer needs within assigned territory.

Requirements

• Technical and/or medical imaging experience is required.
• A technical education with a minimum of a BSEET Degree or a minimum of 5 years field service experience is required.
• Good verbal and written communication skills.
• Must be fully computer literate.
• Ability to read and comprehend instructions, correspondence and memos.
• Ability to prioritize workload and determine priorities.
• Ability to maintain professionalism under stressful situations.

Nice-to-haves

• Customer skills from other experiences or jobs.
• Military experience.
• DICOM experience.