FIELD SERVICE ENGINEER - (MEDICAL INSTRUMENTATION), CINCINNATI, OH

$65,624 - $131,352/Yr

Abbott Laboratories - Cincinnati, OH

Full-time - Entry Level

Remote - Cincinnati, OH

10,001+ employees

Miscellaneous Manufacturing

About the position

The Field Service Engineer for Medical Instrumentation at Abbott is responsible for representing the company and its brand to customers, focusing on account management, customer loyalty, and value expansion. This role involves delivering technical support, managing customer relationships, and ensuring the effectiveness of the quality system while driving revenue through service sales and product promotion.

Responsibilities

• Act as the primary account management contact with customer accounts.
• Deliver first-line support and technical troubleshooting, escalating issues as necessary.
• Manage and drive the development of accounts according to strategic account plans.
• Conduct customer business reviews and manage customer relationships effectively.
• Identify customer training requirements and coach customers on product usage.
• Replenish and control inventory while building the Abbott brand image.
• Collect and transmit Voice of Customer (VOC) feedback.
• Manage service sales and product promotion to drive revenue.
• Ensure instrument analytical turnaround time and conduct proactive monitoring.
• Utilize systems and tools for effective account management and reporting.

Requirements

• Associate's degree or equivalent combination of education and work experience.
• Minimum of 2 years' experience with instrumentation in a laboratory/blood bank environment.
• Minimum of 2 years of experience interfacing with customers.

Nice-to-haves

• Bachelor's degree in Bio Medical, Engineering, Electrical, Mechanical, Medical Technology, or Commercial.
• Two to four years of relevant experience with laboratory instrumentation or field service.
• Experience providing technical product application and hardware support.
• Strong people management and communication skills.
• Troubleshooting and problem-solving skills.
• Negotiation and sales skills.

Benefits

• Free medical coverage for employees via the Health Investment Plan (HIP) PPO.
• Excellent retirement savings plan with high employer contribution.
• Tuition reimbursement and education benefits.
• Career development opportunities within an international company.