Veralto - Minneapolis, MN
posted 5 months ago
As a Field Service Engineer at Videojet, you will play a crucial role in providing exceptional service and support to our customers through direct interactions. You will be part of a close-knit team that spans multiple locations, ensuring that you are never alone in your responsibilities. Your primary focus will be on the ongoing care and support of our customers' equipment, which includes installing our products and solutions at their locations, diagnosing and resolving any challenges that arise, and building strong relationships with customers to become their trusted advisor. This position offers a unique opportunity to work in stimulating production environments, where your talent and effort will directly influence the success of your team and your professional growth. In this role, you will have the flexibility and autonomy to manage your schedule while enjoying the benefits of independent field service work. You will be rewarded with the satisfaction of delivering industry-leading solutions to our customers and the enjoyment of daily interactions with a diverse and mutually supportive team. The position requires a commitment to problem-solving, proactive listening, and collaboration with teammates, managers, and customers to assess needs, manage expectations, and drive results. To succeed, you will need to be adaptable and resourceful, using available resources and creative solutions to resolve customer issues while knowing when to seek assistance. Your ability to travel, including occasional overnight stays for training, is essential, as is your compliance with safety and registration requirements. This role is physically demanding, requiring the ability to lift and carry up to 50 lbs, perform various physical tasks, and work in diverse manufacturing environments. Overall, this position is not just about technical skills; it’s about making a meaningful impact on the lives of our customers and contributing to the mission of safeguarding essential resources.