Veralto - New York, NY
posted 3 months ago
As a Field Service Engineer at Esko, you will play a crucial role in providing onsite support for our customers utilizing CDI Laser Engraving Equipment (Digital Flexo). This position involves a variety of responsibilities, including new installations, operator training, and performing electrical, mechanical, and laser optics repairs. You will also be responsible for conducting preventative maintenance, field upgrades, and machine software upgrades. This role requires a strong customer-oriented approach, as you will be the face of Esko at customer sites, ensuring that their equipment operates efficiently and effectively. Your daily tasks will involve traveling to customer locations, where you will perform hands-on services and support. You will need to maintain excellent records of service reports and spare parts, ensuring that all documentation is accurate and up-to-date. The ability to communicate clearly with customers about progress and any issues that arise is essential. You will be expected to work independently and proactively, demonstrating a hands-on approach to problem-solving. Flexibility is key, as this role requires traveling up to 90% of the time, with 50% of that being overnight travel. Esko values creativity and unconventional thinking, and we believe that diversity is a significant advantage in understanding our customers' needs. We are looking for a professional who can thrive under pressure, manage deadlines, and adapt to the dynamic nature of the field service environment. If you are passionate about technology and customer service, we encourage you to apply and join us on this exciting journey.