Field Service Engineer - New Orleans, LA

$70,720 - $74,880/Yr

Danaher - New Orleans, LA

Full-time - Entry Level

Remote - New Orleans, LA

Computer and Electronic Product Manufacturing

About the position

The Field Service Engineer at Beckman Coulter Diagnostics is responsible for maintaining diagnostic tools that directly impact patient health. This role involves troubleshooting, installation, preventative maintenance, and service repair of Beckman Coulter equipment, ensuring optimal performance and customer satisfaction. The position is fully remote and part of the Service Organization in New Orleans, LA, requiring independent work and engagement with both internal and external stakeholders.

Responsibilities

• Handle troubleshooting, installation, preventative maintenance, and service repair needs of Beckman Coulter equipment.
• Provide excellent and efficient service to customers, along with technical training on products.
• Maintain accurate customer service logs and internal service records, and order repair parts.
• Utilize business systems such as OBI, Salesforce, and SharePoint for Service Call Planning.
• Engage with internal and external stakeholders to understand and meet their requirements.
• Help train newer Field Service Engineers.

Requirements

• Associate degree or equivalent military experience.
• 1-year experience diagnosing and repairing mechanical, electromechanical, robotics, electronic equipment, and/or instrumentation.
• Hold a current valid driver's license and good driving record.
• Ability to travel within assigned geography and for periodic overnight trips.
• Ability to lift, lower, and carry up to 50 lbs. unassisted.
• Ability to frequently bend, stoop, twist, turn, crouch/crawl, push/pull, and sit/stand for extended periods.

Nice-to-haves

• 2+ years' experience of advanced troubleshooting, installation, validation, preventative maintenance, modifications and/or service repair.
• Experience developing positive business relationships with stakeholders to increase customer satisfaction.
• A technical college major such as biomed, engineering, or related.

Benefits

• Paid time off
• Medical/dental/vision insurance
• 401(k)
• Bonus/incentive pay