About the position
Revvity is seeking a qualified candidate to join the Service Team in our Life Sciences & Diagnostics Business Unit. The individual will be responsible for supporting several testing labs in the greater New York City and New Jersey area.
Responsibilities
- Installing, maintaining, validating, and repairing Revvity and/or multivendor instrumentation at customer sites with best-in-class service.
- Independently troubleshooting, resolving, and testing technical issues.
- Accountability for assigned company assets including company vehicle, tools, test equipment, telecommunications equipment, personal service parts inventory, or other company owned assets.
- Completing all administrative tasks including time reporting and assigned training.
- Acting as primary Service liaison for customer, building a strong relationship ensuring their satisfaction.
- Performing installations and delivering customer training for instrument operation and user maintenance.
- Understanding customer expectations and scheduling work accordingly.
- Providing scheduled preventative maintenance for contract customers, remedial maintenance for non-contract customers, and all warranty services applicable to Revvity supported products in the field.
- Communicating service offerings including training, support, software, laboratory services products and field upgrades.
- Contributing to account profitability through billable labor/travel, parts orders, billable install orders, moves and consumables.
- Demonstrating knowledge of and adherence to the installation, warranty, and service agreement provisions to provide adequate billing information to the customer.
- Enhancing Revvity’s product quality by proactively reporting improvement opportunities via the quality notification process.
Requirements
- BS/BA in a STEM field and 2+ years of experience with installation, preventive maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation.
- OR Associate Degree in a STEM field with 4+ years of experience with installation, preventive maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation.
- OR High school diploma or GED and 6+ years of experience with installation, preventive maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation.
Nice-to-haves
- Experience with Automate Liquid Handling, Micro-fluidics, and motion control systems.
- Ability to troubleshoot and diagnose complex technical issues.
- Strong electro-mechanical skills.
- Excellent organizational and communication skills.
- Valid Drivers License.
- Experience in MS-Office products.
Benefits
- Medical, Dental, and Vision Insurance Options.
- Life and Disability Insurance.
- Paid Time-Off.
- Parental Benefits.
- Compassionate Care Leave.
- 401k with Company Match.
- Employee Stock Purchase Plan.
