Field Service Engineer - NJ/Greater NYC

About the position

Revvity is seeking a qualified candidate to join the Service Team in our Life Sciences & Diagnostics Business Unit. The individual will be responsible for supporting several testing labs in the greater New York City and New Jersey area.

Responsibilities

• Installing, maintaining, validating, and repairing Revvity and/or multivendor instrumentation at customer sites with best-in-class service.
• Independently troubleshooting, resolving, and testing technical issues.
• Accountability for assigned company assets including company vehicle, tools, test equipment, telecommunications equipment, personal service parts inventory, or other company owned assets.
• Completing all administrative tasks including time reporting and assigned training.
• Acting as primary Service liaison for customer, building a strong relationship ensuring their satisfaction.
• Performing installations and delivering customer training for instrument operation and user maintenance.
• Understanding customer expectations and scheduling work accordingly.
• Providing scheduled preventative maintenance for contract customers, remedial maintenance for non-contract customers, and all warranty services applicable to Revvity supported products in the field.
• Communicating service offerings including training, support, software, laboratory services products and field upgrades.
• Contributing to account profitability through billable labor/travel, parts orders, billable install orders, moves and consumables.
• Demonstrating knowledge of and adherence to the installation, warranty, and service agreement provisions to provide adequate billing information to the customer.
• Enhancing Revvity’s product quality by proactively reporting improvement opportunities via the quality notification process.

Requirements

• BS/BA in a STEM field and 2+ years of experience with installation, preventive maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation.
• OR Associate Degree in a STEM field with 4+ years of experience with installation, preventive maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation.
• OR High school diploma or GED and 6+ years of experience with installation, preventive maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation.

Nice-to-haves

• Experience with Automate Liquid Handling, Micro-fluidics, and motion control systems.
• Ability to troubleshoot and diagnose complex technical issues.
• Strong electro-mechanical skills.
• Excellent organizational and communication skills.
• Valid Drivers License.
• Experience in MS-Office products.

Benefits

• Medical, Dental, and Vision Insurance Options.
• Life and Disability Insurance.
• Paid Time-Off.
• Parental Benefits.
• Compassionate Care Leave.
• 401k with Company Match.
• Employee Stock Purchase Plan.