Field Service Engineer (Nuclear Medicine) Columbia, South Carolina

$69,826 - $118,560/Yr

Koninklijke Philips N.V - Columbia, SC

Full-time - Mid Level

Columbia, SC

Ambulatory Health Care Services

About the position

The Field Service Engineer (Nuclear Medicine) role at Philips involves providing exceptional customer service through the installation, troubleshooting, servicing, and maintenance of diagnostic imaging equipment at customer sites. The position requires a strong technical background, particularly in Nuclear Medicine, and emphasizes customer relationship management, teamwork, and adherence to regulatory requirements.

Responsibilities

• Provide exceptional customer service by adhering to customer entitlements and meeting commitments.
• Understand the customer's business and competitive environment to generate service revenue.
• Actively participate as a member of the regional work team to improve processes and identify training gaps.
• Perform all administrative duties within established regulatory requirements and timeframes.
• Utilize tools and resources to resolve customer and system problems timely and effectively.
• Complete preventative maintenance, Field Change Orders, installations, and related tasks.

Requirements

• 4+ years of experience in a diagnostic imaging service environment, preferably in Nuclear Medicine.
• Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment.
• Associate Degree in electronics or equivalent combination of education and experience; BSEE/BSEET/BSME/BSMET preferred.
• Ability to perform physical, cognitive, and environmental job requirements with or without accommodation.

Nice-to-haves

• Experience in a hospital-based service environment.
• Knowledge of radiation safety and handling of radioactive materials.

Benefits

• Generous PTO
• 401k with up to 7% match
• HSA with company contribution
• Stock purchase plan
• Education reimbursement
• Field service and lead generation incentive bonus plans
• On-call pay
• Company fleet/car
• Training and advancement opportunities