FIELD SERVICE ENGINEER (NY, NY)

$54,704 - $109,408/Yr

Abbott Laboratories - New York, NY

Full-time - Entry Level

Remote - New York, NY

10,001+ employees

Miscellaneous Manufacturing

About the position

The Field Service Engineer at Abbott is responsible for providing on-site technical support to customers, ensuring the effective installation, maintenance, and troubleshooting of diagnostic instruments. This role emphasizes customer satisfaction through proactive account management and collaboration with various teams to meet business objectives. The position requires a strong technical background and the ability to work independently while adhering to compliance and quality standards.

Responsibilities

• Provide on-site support to Abbott Diagnostic Division customers.
• Support field personnel and district business objectives.
• Mentor other Field Service Representatives (FSRs).
• Troubleshoot and resolve customer complaints on complex instruments.
• Document complaint resolutions accurately and timely.
• Follow regulatory and compliance procedures.
• Maintain a safe work environment following laboratory safety guidelines.
• Schedule and complete routine preventive maintenance and installations.
• Work effectively within a diverse team environment.
• Support on-call rotation and manage time, territory, and inventory.
• Travel for support of other territories and training as needed.

Requirements

• Bachelor's degree or equivalent relevant experience required.
• Superior technical competency in diagnostics and instrumentation.
• Proactive account management skills.
• Ability to communicate effectively and build customer loyalty.
• Experience in troubleshooting and problem-solving.

Nice-to-haves

• Bachelor's/Engineering Degree in Biomedical, Electrical, Mechanical, or Medical Technology.
• Practical experience interfacing with customers.

Benefits

• Free medical coverage for employees via the Health Investment Plan (HIP) PPO.
• Excellent retirement savings plan with high employer contribution.
• Tuition reimbursement and student debt programs.
• Recognition as a great place to work in various countries.