Field Service Engineer (NY, NY)

$54,704 - $109,408/Yr

Abbott Laboratories - New York, NY

Full-time - Entry Level

Remote - New York, NY

10,001+ employees

Miscellaneous Manufacturing

About the position

The position involves providing technical support solutions for Abbott's Diagnostic Division, focusing on customer satisfaction and operational efficiency. The role requires on-site support, troubleshooting, and maintenance of diagnostic instruments, while also fostering partnerships with sales and marketing teams. The candidate will be responsible for mentoring other Field Service Representatives (FSRs) and ensuring compliance with quality and regulatory standards.

Responsibilities

• Provide on-site support to ADD customers.
• Support field personnel and district business objectives.
• Mentor other FSRs and develop their skills.
• Troubleshoot and resolve customer complaints on complex instruments.
• Document complaint resolutions accurately and timely.
• Follow regulatory and compliance procedures.
• Maintain a safe work environment following laboratory safety guidelines.
• Schedule and complete routine preventive maintenance and installations.
• Work effectively within a diverse team environment.
• Support on-call rotation and manage time, territory, and inventory.
• Travel for support of other territories and training as needed.
• Maintain ownership of customer issues until resolution or handoff.
• Achieve established business metrics including service sales and key performance indicators.

Requirements

• Bachelor's degree or equivalent relevant experience required.
• Practical experience interfacing with customers.

Nice-to-haves

• Bachelor's/Engineering Degree in Bio Medical/Electrical/Mechanical or Medical Technology.
• Experience in troubleshooting and problem-solving.
• Strong computer skills including Word, Excel, PowerPoint, and remote computing.

Benefits

• Free medical coverage for employees via the Health Investment Plan (HIP) PPO.
• Excellent retirement savings plan with high employer contribution.
• Tuition reimbursement and student debt program.
• Recognition as a great place to work in various countries.
• Support for diversity and inclusion in the workplace.