Abbott Laboratories - Oklahoma City, OK
posted 4 months ago
This position is a remote role based in the Oklahoma City, OK area, where the selected candidate will be responsible for providing on-site support to Abbott Diagnostic Division customers. The role emphasizes achieving customer loyalty and economic profitability through passion, partnership, and performance. The successful candidate will efficiently provide technical support solutions, which include installation, corrective, pre-emptive, and proactive maintenance of diagnostic instruments. The position requires a commitment to responding to customer needs by collaborating with sales, marketing, and other functional areas while adhering to compliance guidelines. In this role, the individual will be responsible for troubleshooting and resolving complaints reported by customers on a minimum of eight increasingly complex instruments. This includes understanding and following the Quality System by ensuring accurate and timely documentation of complaint resolution, as well as practicing regulatory and compliance procedures. The candidate will also be expected to maintain a safe work environment by following laboratory safety guidelines and will schedule and complete routine preventive maintenance, installations, and updates provided by Abbott. The position requires effective integration into the service team, working within a diverse and dynamic environment. Responsibilities include supporting on-call rotation, managing time, territory, and inventory, and being available for standby and after-hours responsibilities. The role may involve unpredictable travel for support of other territories and training, as well as providing on-site critical account support both inside and outside of district boundaries. The candidate will be responsible for maintaining ownership of customer issues until successful escalation or handoff occurs, ensuring customer satisfaction through direct communication within local performance partnership teams.