Field Service Engineer - Patient Monitoring (Northern NJ)

$71,344 - $122,304/Yr

Koninklijke Philips N.V - Plymouth, MA

Full-time - Entry Level

Remote - Plymouth, MA

Ambulatory Health Care Services

About the position

The Field Service Engineer - Patient Monitoring role focuses on providing technical support and solutions for patient monitoring systems in Northern New Jersey. This position involves customer relationship management, installation, troubleshooting, and ensuring high-quality service delivery for real-time patient data requirements. The engineer will collaborate with a diverse team and participate in continuous improvement initiatives to enhance service offerings.

Responsibilities

• Provide technical recommendations based on customer requirements.
• Support the transition from a break-fix model to a customer solutions-focused model.
• Drive continuous improvement of implementation methodology and service offerings.
• Collaborate with internal and external resources including clinical, sales, and service partners.
• Coordinate project resources and tasks to focus on customer deliverables.
• Perform administrative duties within regulatory requirements including timesheets and service work orders.
• Install complex systems in clinical and non-clinical environments.
• Conduct technical reviews of system configurations to ensure performance viability.
• Diagnose and resolve electronic, networking, and mechanical problems.

Requirements

• 1+ year of professional experience in IT technologies or electronics industry, preferably in a field or hospital-based service environment.
• Experience with patient monitoring, telemetry units, ventilators, and defibrillators is highly preferred.
• Network configuration and troubleshooting experience.
• Cisco Certified Network Associate (CCNA) certification (or required to obtain within 4 months).
• Bachelor's degree in computer science, electronics, biomedical, or related disciplines, or equivalent combination of education and experience.

Nice-to-haves

• Experience in a healthcare environment.
• Familiarity with regulatory compliance in healthcare settings.

Benefits

• Generous PTO
• 401k with up to 7% match
• HSA with company contribution
• Stock purchase plan
• Education reimbursement
• Field service incentive bonus plans
• On-call pay
• Company fleet/car
• Training and advancement opportunities