Philips - Newark, NJ
posted 3 months ago
In this role as a Field Service Engineer for Patient Monitoring at Philips, you will be at the forefront of customer relationship management, utilizing your technical expertise to install, implement, service, test, and troubleshoot complex solutions on IT networks. Your primary focus will be to ensure a high quality of service in delivering real-time patient data requirements. You will provide technical recommendations tailored to customer environments, supporting the transition from a break-fix operating model to a customer solutions-focused approach. This involves driving continuous improvement in implementation methodologies and service offerings, while actively supporting the implementation of service strategies aimed at achieving customer loyalty. As a member of the regional work team, you will collaborate with a diverse group of internal and external resources, including clinical, sales, and service partners. Your role will require you to coordinate project resources and tasks, enabling team members to concentrate on customer deliverables. You will also be responsible for performing all administrative duties in compliance with Philips, state, and federal regulatory requirements and timeframes. This includes managing timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, and other related paperwork, while adhering to established training, quality, and safety requirements. Your responsibilities will also include the installation of complex, multi-phased systems that comprise IT infrastructure and patient monitoring equipment in both clinical and non-clinical environments. You will build, deploy, and integrate solutions, providing a technical review of system configurations to ensure system performance viability during implementations. Additionally, you will diagnose and resolve electronic, networking, and mechanical problems as they arise. Travel across the specified geography is required, with an average driving time of 1-4 hours daily, and may exceed 50% at times. Occasional overnight stays and travel by air and/or train may also be necessary.