Koninklijke Philips N.V - Plymouth, MA
posted 3 months ago
Full-time - Mid Level
Remote - Plymouth, MA
Ambulatory Health Care Services
About the position
The Field Service Engineer - Patient Monitoring role focuses on customer relationship management through the application of technical knowledge to install, implement, service, test, and troubleshoot complex IT network solutions that deliver real-time patient data. The position requires collaboration with a diverse team and adherence to regulatory requirements while ensuring high-quality service delivery.
Responsibilities
- Provide technical recommendations based on customer requirements.
- Support the transition from a break-fix model to a customer solutions-focused model.
- Drive continuous improvement of implementation methodology and service offerings.
- Collaborate with internal and external resources including clinical, sales, and service partners.
- Coordinate project resources and tasks to focus on customer deliverables.
- Perform administrative duties within established regulatory requirements and timeframes.
- Install complex systems comprised of IT infrastructure and patient monitoring equipment.
- Conduct technical reviews of system configurations to ensure performance viability.
- Diagnose and resolve electronic, networking, and mechanical problems.
- Travel across specified geography, including occasional overnight stays.
Requirements
- 5+ years of professional experience in IT technologies or electronics industry, preferably in a field or hospital-based service environment.
- Experience with patient monitoring, telemetry units, ventilators, and defibrillators is highly preferred.
- Network configuration and troubleshooting experience.
- Cisco Certified Network Associate (CCNA) certification is required.
- Bachelor's degree in computer science, electronics, biomedical, or related disciplines, or equivalent combination of education and experience.
Nice-to-haves
- Experience in a healthcare environment.
- Ability to work flexible hours including overtime, weekends, and on-call rotations.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401k plan
- Paid time off
- Employee discounts
- Professional development opportunities
