Field Service Engineer - Peoria, IL

Quidel Corporation - Peoria, IL

Full-time - Mid Level

Peoria, IL

5,001-10,000 employees

Computer and Electronic Product Manufacturing

About the position

The Field Service Engineer position at Quidel Corporation involves providing technical support and service for electromechanical equipment in healthcare settings. This role requires a combination of technical expertise, customer interaction, and problem-solving skills to ensure the proper installation, maintenance, and repair of diagnostic equipment. The position is field-based, covering the Peoria, IL area, and includes responsibilities such as troubleshooting, conducting technical training, and managing territory responsibilities.

Responsibilities

• Install, operate, maintain, repair, and modify electromechanical equipment in the field.
• Troubleshoot technical problems and systems issues.
• Determine technical solutions in accordance with product and customer specifications.
• Conduct technical analysis of product implementations, modifications, and enhancements.
• Assess customer needs and recommend solutions based on product specifications.
• Conduct technical training and product briefings with customers, vendors, and company representatives.
• Manage all territory responsibilities including preventive maintenance and upgrades.
• Provide service support in hospital/clinic laboratory environments.
• Manage individual parts, online training, and administrative expense reporting.
• Perform other work-related duties as assigned.

Requirements

• Minimum of an Associate's degree in Electronics or Electrical/Mechanical Engineering, or equivalent 4 years of military or field service experience required.
• Minimum 4 years experience installing, operating, maintaining, repairing, and modifying electromechanical equipment, preferably in the field, required.
• Self-motivated team player with appropriate interaction skills with peers, sales counterparts, and customers.
• Ability to organize and express ideas clearly, both verbally and in writing.
• Possess appropriate technical knowledge in electro-mechanical, chemistry, computer, and related disciplines.
• Ability to manage assigned workload within time constraints.
• Must be able to lift 75 lbs.
• A valid driver's license is required.

Nice-to-haves

• Experience within the Healthcare or Medical Device industry.

Benefits

• Company car and gas card provided.
• Cell phone and laptop provided.
• All vehicle maintenance covered by the company.