TRUMPF - Grove City, OH
posted about 2 months ago
Full-time - Entry Level
Remote - Grove City, OH
51-100 employees
Merchant Wholesalers, Durable Goods
About the position
The Field Service Engineer at TRUMPF Inc. is responsible for traveling to customer sites across the United States, Canada, and Mexico to install, service, troubleshoot, and repair TRUMPF CNC fabricating machine tools. This role emphasizes providing high-quality technical service to ensure optimal machine performance and involves training customers to operate and service the machines effectively. The position is remote but requires relocation to Celina, Ohio, and reports to the Farmington, CT office.
Responsibilities
- Travel to customer sites to install, service, troubleshoot, and repair TRUMPF CNC fabricating machine tools.
- Provide high-quality technical service to customers to ensure optimal machine performance.
- Document customer machine information and technical conditions, making improvement suggestions.
- Train customers to operate and/or service machines to ensure maximum productivity.
- Act as a TRUMPF Service ambassador, working directly with customers during installations and repairs.
Requirements
- Hands-on problem solver experienced in electronics, digital circuits, wiring, mechanics, and hydraulics.
- Strong focus on customer service and quality.
- Technologically savvy with experience in software and file management.
- Eager to travel 100% of the time.
Benefits
- Opportunities for career development and growth within the company.
- Work on a wide range of innovative products across various technologies.
- Flexible work environment as part of a family-owned business.
