Field Service Engineer (Propulsion or HMS)

$62,400 - $72,800/Yr

Orion Talent - New Orleans, LA

Full-time - Entry Level

New Orleans, LA

Administrative and Support Services

About the position

The Field Service Engineer position involves providing technical support and maintenance for the company's proprietary Propulsion and Handling Systems and Health Management Systems. This role requires extensive travel to various locations, including shipyards and ports, to service systems onboard ships. Engineers will be responsible for troubleshooting, installation, and commissioning of equipment, as well as providing technical assistance to customers. The position offers opportunities for on-the-job training and career growth within a collaborative work environment.

Responsibilities

• Provide technical support on Dynamic Positioning Systems and various Propulsion Systems.
• Commission new builds and upgrades to existing installations.
• Assist Sales & Marketing and Aftersales with technical inquiries.
• Provide in-house technical support via phone and email to customers.
• Follow up with the appropriate technical department after service jobs.
• Participate in internal and external courses for professional development.
• Report problems and suggest improvements using KM Quality Tools as QC Responsible.
• Identify and report incidents and needs to the Service Manager.
• Prioritize and complete work tasks for assigned service trips or projects.
• Mount and commission offline and online measurement devices for Health Management Systems.
• Conduct video scope and basic visual inspections of equipment.
• Install and commission monitoring systems and vessel insight systems.

Requirements

• Experience with shipboard propulsion and control systems, particularly engines and auxiliary equipment.
• Comfortable navigating computer operating systems and software packages.
• Service-minded and customer-focused attitude.

Nice-to-haves

• Experience as a Navy Machinist Mate, A-Ganger, or GSM.
• Familiarity with vibration analysis.

Benefits

• Highly subsidized health & welfare benefits with a zero-dollar high-deductible plan option.
• Fully subsidized dental and vision coverage.
• Up to 5% employer-match program.
• Flexibility with PTO.
• Career growth opportunities.
• Employee Stock Share Program.
• Safe and collaborative culture.