Field Service Engineer - Raleigh-Durham, NC

Grifols - Durham, NC

Full-time - Entry Level

Durham, NC

Chemical Manufacturing

About the position

The Field Service Engineer at Grifols will primarily work in the Raleigh-Durham, NC area, providing service and support for electronic and electro-mechanical equipment. This role involves significant customer interaction, requiring a high level of customer service and technical expertise. The engineer will undergo training for 12-18 months and will be expected to travel up to 70% of the time to support customers across the region. After training, relocation within the continental United States may be necessary based on company needs.

Responsibilities

• Adhere to procedures and protocols outlined by the Grifols GST organization and Grifols Diagnostic Solutions.
• Respond to customer inquiries and complaints, participate in customer site evaluations, upgrades of hardware and/or software, product installations, preventive maintenance, and ongoing service and support for all equipment at the customer facility and via telephone.
• Document activities within the CRM system.
• Communicate with other groups within Grifols to assure rapid resolution of customer issues.
• Collaborate with Global Service and Training (GS&T) and Account Managers regarding product performance and process improvements.
• Continue personal development to enhance skills, including presentation and communication skills.

Requirements

• Bachelor's Degree in Engineering, Technical or related Scientific Discipline, or equivalent military education, or an Associate's Degree with 2 years of experience, or a High School Diploma/GED with 4+ years of experience servicing electronic/electro-mechanical equipment.
• 0 - 2 years of experience with lab equipment and/or electronic/electro-mechanical equipment with a Bachelor's Degree.
• 2 - 4 years of experience with lab equipment and/or electronic/electro-mechanical equipment with an Associate Degree.
• 4+ years of experience with lab equipment and/or electronic/electro-mechanical equipment with a High School Diploma.
• Prior experience working in a regulated environment is highly preferred.

Nice-to-haves

• Experience with Service Max/Sales Force platform is a plus.