Field Service Engineer (Remote- Massachusetts)

About the position

Do you want more than just a job? If you are looking for a great career opportunity you've come to the right place! We are currently hiring and seeking talented individuals to join our growing team! We offer competitive wages, a great benefit package plus the ability to grow and learn new things! If you aren't familiar with us, TPS is located in New Columbia, PA, and is a leader in thermal processing products and test solutions. We design and manufacture industrial and laboratory ovens and furnaces, and environmental temperature cycling and stability test chambers. Our product brands include Blue M, Gruenberg, Tenney and Lunaire. TPS provides equipment to a broad range of customers in different industries, such as, defense, aerospace, electronics, biotech, medical, pharmaceutical, lab animal science, energy, transportation, communications, commercial heat treating, die casting, agriculture, and materials processing.

Responsibilities

• Installs new or modified equipment at customer's facility to ensure full functionality according to specifications.
• Coordinates and participates in installing unit or system to be tested in test fixtures, connecting valves, pumps, hydraulic, mechanical or electrical controls, cabling, tubing, power source, and indicating instruments.
• Activates controls to apply electrical, hydraulic, pneumatic, or mechanical power and subject test item to successive steps in test cycle.
• Reviews performance reports and documentation from customers and field representatives, and inspects malfunctioning or damaged product to determine nature and scope of problem.
• Troubleshoots and repairs units that do not function according to specifications prior to shipment including electrical and HVAC systems and controls.
• Analyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action.
• Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs.
• Provides on-site technical assistance to help troubleshoot and repair equipment; Maintains records of performance reports.
• Analyzes reports of technical problems to determine trends affecting future design, production, service, and maintenance processes, and recommends modifications to eliminate future problems.
• Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
• Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers.
• Recommends modifications of existing quality or production standards to achieve optimum quality within limits of equipment capability.
• Ability to write corrective action reports and communicate issues and problems back to management for analysis.

Requirements

• Associate's degree (AA) or equivalent from an accredited two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
• Universal Refrigeration certification and/or an Electrical certificate/training, especially working with high voltage power, is required.
• Current, valid driver's license.
• Able to read both electrical schematics and plumbing diagrams and troubleshoot wiring using multi-meters and amp probes.
• Able to program and adjust PLCs and VFDs and troubleshoot process control systems as well as understand and troubleshoot electrical and gas fired heating systems.
• Must be a self-starter and able to work without constant supervision.
• Must be able to travel 85% of the time domestically and internationally to customer locations to perform installations, repairs and maintenance as required.
• Ability to use hand and power tools.

Benefits

• Medical, dental and vision insurances
• Paid vacation and company holiday time
• 401k with employer match and immediate vesting
• Employee training programs, tuition assistance and career growth opportunities