Field Service Engineer (Remote- Southern California)

About the position

This is a remote position based in Southern California! If you are looking for a great internship opportunity you've come to the right place! We are currently hiring and seeking talented individuals to join our growing team! TPS is a leader in thermal processing products and test solutions. We design and manufacture industrial and laboratory ovens and furnaces, and environmental temperature cycling and stability test chambers. Our product brands include Blue M, Gruenberg, Tenney and Lunaire.

Responsibilities

• Installs new or modified equipment at customer's facility to ensure full functionality according to specifications.
• Coordinates and participates in installing unit or system to be tested in test fixtures, connecting valves, pumps, hydraulic, mechanical or electrical controls, cabling, tubing, power source, and indicating instruments.
• Activates controls to apply electrical, hydraulic, pneumatic, or mechanical power and subject test item to successive steps in test cycle.
• Reviews performance reports and documentation from customers and field representatives, and inspects malfunctioning or damaged product to determine nature and scope of problem.
• Troubleshoots and repairs units that do not function according to specifications prior to shipment including electrical and HVAC systems and controls.
• Analyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action.
• Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs.
• Provides on-site technical assistance to help troubleshoot and repair equipment; Maintains records of performance reports.
• Analyzes reports of technical problems to determine trends affecting future design, production, service, and maintenance processes, and recommends modifications to eliminate future problems.
• Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
• Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers.
• Recommends modifications of existing quality or production standards to achieve optimum quality within limits of equipment capability.
• Ability to write corrective action reports and communicate issues and problems back to management for analysis.

Requirements

• Associate's degree (AA) or equivalent from an accredited two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
• Universal Refrigeration certification and/or an Electrical certificate/training, especially working with high voltage power, is required.
• Current, valid driver's license.
• Basic computer experience, including MS Office and email.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Strong communication skills and a professional demeanor to interact with customers.
• Ability to calculate figures and amounts such as area, circumference, and volume.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Able to read both electrical schematics and plumbing diagrams and troubleshoot wiring using multi-meters and amp probes.
• Able to program and adjust PLCs and VFDs and troubleshoot process control systems as well as understand and troubleshoot electrical and gas fired heating systems.

Nice-to-haves

• Self-starter and able to work without constant supervision.
• Willing to work overtime on an as-needed basis to maintain customer and company deadlines.
• Ability to use hand and power tools.

Benefits

• Medical, dental and vision insurances
• Paid vacation and company holiday time
• 401k with employer match and immediate vesting
• Employee training programs, tuition assistance and career growth opportunities