Field Service Engineer - Remote - Southwest USA

Hitachi - Albuquerque, NM

Full-time

Remote - Albuquerque, NM

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

The Field Service Engineer for FACTS & HVDC at Hitachi Energy USA Inc. plays a crucial role in providing service and support to customers with FACTS (Flexible AC Transmission Systems) and HVDC (High Voltage Direct Current) stations. This position involves working with various applications, including Series Capacitors (SC), Static VAR Compensators (SVC), STATCOMS, and HVDC systems. The primary responsibilities of the Field Service Engineer include emergency support, troubleshooting, and maintenance of these systems, as well as involvement in station installation, commissioning, and upgrades. The engineer will be part of the Grid Integration FACTS Service Solutions team, which focuses on utility and industrial markets. Upon hiring, the selected candidate will undergo hands-on training by participating in commissioning projects and field service jobs alongside experienced team members. As the engineer gains competence and experience, they will be expected to execute assigned tasks autonomously. The role requires significant travel, with expectations of up to 80% travel time to various sites across North America and potentially abroad for commissioning and other site activities. In this position, the Field Service Engineer will serve as the first point of contact and subject matter expert for maintenance and repair of FACTS and HVDC stations. They will provide customer support through phone communication and on-site deployments, taking ownership of customer issues and collaborating with project managers to resolve them promptly. Additionally, the engineer will offer technical expertise and guidance to less experienced personnel, which may include leading training efforts on Hitachi Energy control systems. Safety is a paramount concern, and the engineer must understand and adhere to health and safety processes and protocols to ensure the safety of all personnel during work activities. Furthermore, the Field Service Engineer will support sales efforts during customer site visits, promoting Hitachi Energy and identifying potential business leads. This multifaceted role requires a blend of technical knowledge, customer service skills, and the ability to work under pressure in time-critical situations.

Responsibilities

• Provide emergency support, troubleshooting, and maintenance for FACTS & HVDC stations/systems.
• Participate in station installation, commissioning, and upgrades.
• Serve as the first point of contact and subject matter expert for maintenance & repair of FACTS & HVDC stations/systems.
• Provide customer support via phone communication and on-site deployments.
• Take ownership of customer issues and collaborate with project managers to resolve them in a timely manner.
• Provide technical expertise, direction, and guidance to less experienced personnel.
• Lead customer training efforts on the station & Hitachi Energy control systems.
• Understand and ensure adherence to health and safety processes and protocols.
• Support sales efforts during customer site visits and capture potential business leads.

Requirements

• Bachelor of Engineering in Electrical Engineering (preferably in Power Systems) or relevant field experience in lieu of a degree.
• 3 years of related experience in substations and industrial electrification projects.
• Strong knowledge of electrical safety measures, safety regulations, and compliance.
• Thorough hands-on knowledge of substation products, equipment, and engineering concepts/practices.
• Experience working within computer-based control systems.
• Ability to operate in time-critical, high-pressure scenarios.
• Knowledge of Power Electronics, SVC, SC, or HVDC technologies is a plus.
• Knowledge of electrical standards (ANSI, CSA, IEC, and others).
• Good communication, leadership, and initiative skills.
• Critical thinking and analytical skills.
• Ability to demonstrate leadership and direct subcontractor & customer resources when necessary.
• Must be precise, organized, flexible, and autonomous.
• Knowledge of computer tools required to accomplish tasks.
• Availability to travel within North America and abroad for extended periods.

Nice-to-haves

• Knowledge of Power Electronics, SVC, SC, or HVDC technologies is a plus.