Field Service Engineer - REPAIR

Zeiss Group - Phoenix, AZ

Full-time

Phoenix, AZ

10,001+ employees

About the position

The Field Service Engineer - REPAIR at ZEISS is responsible for the on-site service and repair of advanced semiconductor manufacturing systems. This role involves working primarily in a cleanroom environment, following a compressed work schedule with 12-hour shifts. The engineer will troubleshoot, maintain, and repair complex electro-mechanical systems, ensuring high equipment uptime and adherence to safety protocols.

Responsibilities

• Troubleshoot, repair and maintain highly complex electro-mechanical, robotic and high-vacuum systems.
• Read and understand complex schematics and block diagrams.
• Diagnose and repair system level and board level failures.
• Understand and operate complex multi-level system interface software and firmware applications.
• Follow strict safety procedures and protocols, comfortable working with hazardous materials occasionally.
• Maintain systems to achieve contractually obligated equipment uptime performance.
• Schedule and perform all recommended Preventative Maintenance activities.
• Actively participate in meetings with ZEISS and customer teams.
• Report all system actions/events and daily activities in field service reports.
• Communicate system and site issues to factory level support and follow-up to achieve resolution of customer's open issues.
• Build rapport and trust with the customer through clear communication and professionalism.

Requirements

• Technical degree (e.g. Bachelor of Engineering or Science) or >10 years relevant experience as a substitute.
• Prior experience with high-vacuum or electron-beam equipment is a plus.
• Experience working within the semiconductor industry.
• Experience with FAB cleanroom operation and protocol.
• Experience with photomask making equipment is preferred.

Nice-to-haves

• Experience with high-vacuum or electron-beam equipment.
• Experience with photomask making equipment.