About the position
As a Field Service Engineer at Videojet Technologies, you will play a crucial role in providing exceptional service and support to our customers. Your primary responsibility will be to ensure the optimal performance of our printing solutions, which are essential for product safety and productivity in various production environments. You will be the face of Videojet, interacting directly with customers to address their needs and challenges. This position offers a unique opportunity to work in diverse settings, where each day presents new experiences and challenges. You will be part of a close-knit team that collaborates across multiple locations, supported by an office-based technical support team, ensuring that you are never alone in your efforts to deliver outstanding service. In this role, you will be responsible for installing Videojet products at customer locations, providing ongoing care and support for their equipment, and diagnosing and resolving any issues that arise. Building strong relationships with customers will be key, as you will become a trusted advisor, helping them understand and utilize our technology effectively. Additionally, you will have the opportunity to promote our service agreements and newer technologies, thereby extending Videojet's footprint in the market. This position not only allows for professional growth but also offers the satisfaction of delivering industry-leading solutions that make a real difference in our customers' operations. Our Field Service Engineers enjoy a flexible work schedule, autonomy in managing their time, and the rewards of independent field service work. You will have the chance to influence your team's success directly and grow into the best version of yourself through daily interactions with a diverse and supportive team.
Responsibilities
- Provide ongoing care and support for our customer's equipment
- Install Videojet products and solutions at customer locations
- Diagnose and resolve challenges and problems
- Develop excellent relationships with customers as a trusted advisor
- Promote service agreements and newer technology to extend Videojet's market footprint
Requirements
- Strong problem-solving skills using available resources and creative solutions
- Ability to partner with customers to assess their needs and manage expectations
- Proactive listening skills to anticipate customer needs and follow through on solutions
- Collaborative mindset to work effectively with teammates, managers, and customers
Nice-to-haves
- Experience in customer service or technical support roles
- Familiarity with printing technologies or equipment
- Strong communication skills
Benefits
- Medical, dental, and vision insurance on day 1
- 401K savings plan with company match
- Tuition reimbursement from day 1
- Paid parental leave
- Wellbeing program with rewards
- Employee assistance program for legal, financial, and counseling resources
