Field Service Engineer- San Antonio/Austin, TX
Danaher - San Antonio, TX
posted 16 days ago
About the position
At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We're building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you'll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful. Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges. The Field Service Engineer for Beckman Coulter Diagnostics is responsible for supporting the needs of our client, which directly impacts patient health and overall well-being. This position is part of the Service Organization located in San Antonio, TX and will be fully remote. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.
Responsibilities
- Handle troubleshooting, installation, preventative maintenance, and service repair needs of Beckman Coulter equipment.
- Provide excellent and efficient service to Beckman Coulter's customers, along with technical training on products.
- Maintain accurate customer service logs and internal service records, order repair parts, and adhere to cycle times.
- Utilize business systems such as OBI, Salesforce, and SharePoint for Service Call Planning and advancing team goals.
- Engage with internal and external stakeholders, understanding and meeting their requirements, while also helping train newer Field Service Engineers.
Requirements
- Associate degree or equivalent military experience.
- 1-year experience diagnosing and repairing mechanical, electromechanical, robotics, electronic equipment, and/or instrumentation.
Nice-to-haves
- 2+ years' experience of advanced troubleshooting, installation, validation, preventative maintenance, modifications and/or service repair.
- Experience developing positive business relationships with both internal and external stakeholders, leading to increased customer satisfaction, and supporting long-term retention.
- A technical college major such as biomed, engineering, or a related field.
Benefits
- Paid time off
- Medical/dental/vision insurance
- 401(k)
- Bonus/incentive pay
