Danaher - Remote, OR
posted 5 months ago
Molecular Devices is seeking a dedicated Field Service Engineer to join our team in the Bay Area. In this role, you will be responsible for maintaining our innovative life science instruments and fostering strong customer relationships. As a Field Service Engineer, you will serve as the primary point of contact for assigned customers, ensuring their needs are met through troubleshooting, installations, validations, maintenance, and service repairs on designated product lines. Your focus will be on customer satisfaction, building and nurturing positive professional relationships with both external and internal stakeholders. You will also play a crucial role in identifying business opportunities, such as preventive maintenance contracts and new service plans, contributing to our goal of delivering double-digit growth. In addition to your technical responsibilities, you will be expected to manage daily administrative tasks, including completing work orders, returning parts, and following up with customers. This position offers a dynamic work environment where innovation and creativity are encouraged, and you will have the opportunity to engage in hands-on work while tackling challenging customer and instrument-related issues. With a commitment to diversity and inclusion, you will be part of a collaborative culture that values your contributions and supports your career growth alongside best-in-class teams globally.