Field Service Engineer-San Francisco Bay Area

$83,200 - $83,200/Yr

Danaher - San Francisco, CA

Full-time - Entry Level

Remote - San Francisco, CA

Computer and Electronic Product Manufacturing

About the position

Molecular Devices is seeking a Field Service Engineer to join our team in the San Francisco Bay Area. In this role, you will be responsible for maintaining instruments and fostering customer relationships, ensuring that our clients receive the highest level of service and support. You will serve as the lead contact for assigned customers, addressing their troubleshooting, installation, validation, maintenance, and service repair needs on designated product lines. Your focus will be on customer satisfaction, building and nurturing positive and professional relationships with both external and internal stakeholders. As a Field Service Engineer, you will also be tasked with identifying business opportunities, such as preventive maintenance contracts, new service plan leads, and new system leads, which are essential for driving our continued double-digit growth. You will be expected to keep up with daily administrative responsibilities, including completing work orders, returning parts, and following up with customers to ensure their needs are met. This position offers a dynamic work environment where innovation and creativity are encouraged. You will engage in hands-on work, tackling challenging customer and instrument-related issues while contributing to the advancement of scientific discovery and improving quality of life around the world. The role is eligible for a remote work arrangement, allowing you to work from home while fulfilling your responsibilities in the field.

Responsibilities

• Serve as lead to assigned customers, completing troubleshooting, installations, validations, maintenance, and service repair needs on designated product lines.
• Focus on customer needs and satisfaction while building and fostering positive and professional relationships with both external and internal customers.
• Identify business opportunities such as preventive maintenance contracts, new service plan leads, and new system leads to support company growth.
• Keep up to date on daily administrative responsibilities such as completing work orders, returning parts, and following up with customers.

Requirements

• Associate degree with 2+ years of experience troubleshooting or appropriate industry experience.
• A valid driver's license with an acceptable driving record.

Nice-to-haves

• Bachelor's degree in Electronics or Mechanical Engineering or related field is preferred.
• Experience with scientific research instruments or a similar technical profession.
• Proficiency in Microsoft Office suite of applications and the ability to quickly learn additional software applications.
• Hands-on experience with field instrumentation.

Benefits

• Paid time off
• Medical, dental, and vision insurance
• 401(k) plan
• Bonus/incentive pay